Duty Manager – self-employed

We are looking for someone to help us deliver outstanding customer service – 20 hours/week, Monday to Friday

Kingsway House has an excellent reputation for customer service. We are looking for someone to join us on a self-employed basis to help deliver our services. Based at the front reception desk, you will be responsible for 3 areas:

Customer Service

Meet and greet customers, show them the common facilities, deal with visitors throughout the day, answer telephone enquiries, assist with any customer needs

Day-to-Day Operations

Manage daily room occupancy, issue invoices, process card payments, ensure common areas are clean and tidy, cycle dishwasher, restock cupboards, maintain coffee machine supplies

Safety & Security

Carry out open up / close up procedures, ensure premises are secure throughout the day, monitor CCTV, manage the car park, sign visitors in and out

Qualities we are looking for

• Exceptional attention to detail (it makes or breaks us)
• Physically fit (able to climb stairs, move chairs around etc)
• Computer literate (Outlook, Word, Excel, able to write good emails)
• Positive outlook / ‘can do’ mentality (we only do positive!)
• Cooperative team player (to ensure consistent customer service)